We pride ourselves on amazing customer service. We are here to help you achieve an the best possible experience every step of the way.
Online Orders
Orders placed before 11:00am will be included in same day delivery. Orders placed after 11:01am will be included in the next day’s delivery.
Yes! You can even customize your delivery schedule. The frequency scheduled by days, weeks or months.
We currently offer local delivery.
Order total of $.01-$9.99 $10.00
Order total of $10-$49.98 $5.00
Order total of $49.99+
Live far away? Need something shipped to you? Email us Online@dirtydogs.com
Order total of $.01-$9.99 $10.00
Order total of $10-$49.98 $5.00
Order total of $49.99+
Live far away? Need something shipped to you? Email us Online@dirtydogs.com
No. We do not offer “Store Pick Up” up for orders placed on our website. However, we do offer “Store Pick Up” for all orders placed over the phone. Visit: https://dirtydogs.com/pages/solana-beach#store-list-anchor for store contact information. Call the location most convenient for you and one of our Team Members will process your order over the phone. We will have your product ready for pick up for when you come in.
Yes. We place “Special Orders” for customers all the time! We can add the “Special Order Item” to our website if you are interested in having your products “Auto-Shipped." Contact us at online@dirtydogs.com for further assistance.
For “One Time Purchases” visit: https://dirtydogs.com/pages/solana-beach#store-list-anchor for Dirty Dogs & Meow locations information. Call the location most convenient for you and one of our Team Members will assist you with your “Special Order.”
We currently offer local delivery within a 10 mile radius from any of our Dirty Dogs & Meow locations. We use your zip code to authenticate delivery eligibility.
You don’t have to! All of our monthly Dirty Deals specials will automatically be advertised as the discounted price.
You may purchase a physical gift card at any of our local locations. Gift Cards are only able to be used for products purchased at a physical Dirty Dogs & Meow location.
Returns
We accept all food and supplements returns as long as you still have the packaging that it came in!
We want our customers to be happy with the products they purchase from us. We accept returns on all food and supplements with original packaging. We do not accept returns on toys, collars, leashes, harnesses or beds.
We accept all food and supplements returns for customers that have an Account on www.dirtydogs.com. Returns must be in the original packaging that the product came in. Returns for products purchased online need to be made at one of our stores. Visit: https://dirtydogs.com/pages/solana-beach#store-list-anchor for Dirty Dogs & Meow locations information.
Grooming
Yes! You are welcome to bring your own shampoo or conditioner even though it's included in all of your services.
Every dog is different but generally most dogs take between 1-2 hours. Small dogs with short hair tend to take less time to groom and big dogs with long hair tend to take more time.
It is the goal of Dirty Dogs and our groomers to make your pet’s grooming experience as stress-free as possible. Where feasible, we will work to de-mat/brush out your dog’s coat, but only when it would not cause excessive pain and suffering to attempt to do so. Knotted coats can cause a variety of skin and health problems. Matted fur also pulls and binds, causing pain to your pet when they move or lay on the mats. The skin underneath is usually raw and inflamed.
All dogs are under close supervision during their entire groom. There is a zero tolerance policy for aggressive dogs in the salon. We also don’t overcrowd our salon with too many dogs at one time.
Shampoo, conditioner, ear cleaner, towels, brushes and a blow dryer.
We offer a variety of grooming services for dogs including full grooming, baths and brushes, nail trimming, ear cleaning, teeth brushing, and specialized haircuts. We also provide additional services such as de-shedding treatments and flea & tick treatments.
You can book an appointment by calling us at 858-437-0001. We also accept walk-ins for self-wash and nail trim services, but we recommend scheduling in advance to ensure availability.
We are located in San Diego, California. We have 5 locations, Carmel Mountain Ranch, Torrey Hills, Solana Beach, Hillcrest, and Del Mar Highlands. You can find directions on our website or Google.
We are open from 8 AM - 7 PM, Monday through Sunday. Please check our website or call us for any holiday hours, summertime, or special closures.
Yes, we groom dogs of all breeds and sizes. Our experienced groomers are skilled in handling pets of all shapes, sizes, and temperaments.
The frequency of grooming depends on your pet's breed, coat type, and lifestyle. Generally, we recommend grooming every 4-6 weeks to maintain your pet's health and appearance. Our groomers can provide personalized recommendations based on your pet's specific needs.
Please ensure your pet is free of any contagious illnesses and has been vaccinated. If your pet has any specific health conditions or behavioral issues, please inform us when booking the appointment. For dogs, a good walk before the appointment can help them stay calm during the grooming process.
Our groomers are trained to handle pets with special needs and anxiety. We take extra care to ensure a calm and comfortable experience for all pets. If you have any concerns, please let us know when booking the appointment, and we will accommodate your pet's needs as best as possible.
The safety and well-being of your pet is our top priority. Our grooming salon is equipped with high-quality grooming tools and products. We use gentle handling techniques and closely monitor pets throughout the grooming process. Additionally, our salon is clean and sanitized regularly to maintain a healthy environment.
For the safety and comfort of your pet, as well as to maintain a calm environment in the salon, we generally recommend that owners do not stay during the grooming process. However, you are welcome to discuss any concerns with our groomers, and we can arrange for you to observe from a designated area if needed.
We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients and manage our schedule effectively. Late cancellations or no-shows may be subject to a cancellation fee.
Yes, we offer loyalty programs for our regular customers, as well as occasional promotions and discounts. Please check our website or ask our staff for more information about current offers and how to join our loyalty program.
We value your feedback and strive to provide the best service possible. You can leave a review on our Google page or call us at 858-437-0001. If you have any immediate concerns, please speak with our store manager, and we will address them promptly.
The cost of grooming services varies depending on the size, breed, and specific needs of your pet. We offer a range of grooming packages and à la carte services. For a more accurate estimate, please contact us at 858-437-0001 or visit our store for a consultation. We are happy to provide a detailed quote based on your pet’s specific grooming needs.
We use high-quality, pet-safe grooming products, including shampoos, conditioners, and grooming sprays. Our products are designed to be gentle on your pet's skin and coat while effectively cleaning and conditioning. If your pet has any allergies or sensitivities, please let us know, and we can use hypoallergenic or specialty products as needed.
Rewards Program
Yes! We have a buy 12 get 1 free program on all of our dry and frozen dog food. It works just like the punch card you use at the car wash except ours is digital so you don’t have to worry about keeping it in your wallet.
You earn one point for every dollar you spend with us.
Yes! Points and Frequent Food Cards are tracked and able to be redeemed online or in store. We use your email and phone number to identify and track your purchases. When in store simply enter your phone number on one of the tablets at the register when you are checking out. When checking out online, please be sure you are logged into your Account to earn points on your purchase.
No your points will not expire.
No. All you need to do is get the same size and brand. You can rotate between different proteins and recipes.
Once logged into your account, the green rewards button will automatically appear at the bottom right hand corner of the website. Simply click on it and a box will appear with all of your available rewards. Claim the reward you wish to redeem and a code will appear that will need to be copied and pasted in the check out screen. Be sure to add your reward item(s) to your cart. Your unique reward code can be pasted in the discount code box, before continuing to pay for your order.
Once logged into your account, the green rewards button will automatically appear at the bottom right hand corner of the website. Simply click on it and a box will appear with all of your available rewards that can be claimed along with how far away you are to your next reward.
Products that are redeemed with pack points can only be added to one time purchases. They can not be added to subscription orders.
Auto Ship
Nope! If you're not home, the driver will leave your package at the door or with your doorman.
1. Log into your account (https://dirtydogs.com/account/login) OR Click “My Account” if already logged in. 2. Click “Manage Subscription." You will be able to: change your next order date, change the frequency of your subscription, pause your subscription, update your address and payment information, manage upcoming orders, and review your transaction history.
Log into your account (https://dirtydogs.com/account/login) OR click “My Account” if already logged in. Click “Manage Subscription” then click “Payment Information.”
Enter your “Updated Information” and click “Save Changes.”
Once logged into your account, there will be an option in orange bold letters that says “Manage Subscription.” After clicking on it there will be a section titled “Subscription Status," from here you can pause your subscription. New subscriptions require at least two fulfillments before being able to pause and/or make changes to them.
Contact Us
If you have a question that isn’t answered contact our customer service by filling out this online form, we will respond as quickly as possible.
Dirty Dog & Meow Locations
Carmel Mountain Ranch
11835 Carmel Mountain Rd, #1302
San Diego, CA 92128
Hours:Monday thru Sunday:
8:00 AM to 7:00 PM
New Location!
Del Mar Highlands
12853 El Camino Real Suite 106
San Diego, CA 92130
Hours:Monday thru Sunday:
8:00 AM to 7:00 PM
Hillcrest
1040 University Avenue, Suite B113
San Diego, Ca 92103
Hours:Monday thru Sunday:
8:00 AM to 5:00 PM
Solana Beach
112 West Plaza St.
Solana Beach, Ca 92075
Hours:Monday thru Sunday:
8:00 AM to 5:00 PM
Torrey Hills
4639 Carmel Mountain Rd. #101,
San Diego, CA 92130
Hours:Monday thru Sunday:
8:00 AM to 5:00 PM